Frequently Asked Questions

Find answers to common questions

🛒 Ordering & Payment

How do I place an order? +
Simply browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or login to complete your purchase.
What payment methods do you accept? +
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay.
Is it safe to use my credit card on your site? +
Absolutely! We use industry-standard SSL encryption to protect your payment information. Your data is secure with us.
Can I modify or cancel my order? +
Orders can be modified or cancelled within 1 hour of placement. After that, the order enters processing. Contact us immediately if you need changes.

🚚 Shipping & Delivery

How much does shipping cost? +
Shipping is FREE on all orders over $50. Orders under $50 have a flat rate of $5.99.
How long will it take to receive my order? +
Standard shipping takes 3-5 business days. Express shipping (1-2 business days) is available for an additional fee.
Do you ship internationally? +
Currently, we ship within the United States only. International shipping coming soon!
How can I track my order? +
Once your order ships, you'll receive a tracking number via email. You can also track your order in your account dashboard.

🔄 Returns & Refunds

What is your return policy? +
We offer a 30-day return policy. Products must be unused, in original packaging, and in resalable condition.
How do I return a product? +
Log into your account, go to order history, and click "Request Return." Follow the instructions to print your return label.
When will I receive my refund? +
Refunds are processed within 5-7 business days after we receive your return. The refund goes back to your original payment method.

💡 Products

Are your products authentic? +
Yes! We guarantee 100% authentic products. We work directly with brands and authorized distributors.
How do I know which products are right for my skin type? +
Each product page includes detailed descriptions and recommendations. Contact our beauty consultants for personalized advice.

Still Have Questions?

Our customer support team is here to help you.

Contact Us